COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda. (September 2020)

• Record Type: Journal Article
• Authors: Hao, Fei; Xiao, Qu; Chon, Kaye
• Is Part Of: International journal of hospitality management. Volume 90(2020)
• Publication Date: 2020-09
• Subjects: COVID-19 -- hotel industry -- disaster management framework -- disaster management strategy -- crisis management -- China; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2020.102636
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: A comprehensive review of the impact of COVID-19 on China's hotel industry. A COVID-19 management framework which addresses the anti-pandemic phases, principles, and strategies. And four Post-COVID-19 strategies including multi-business and multi-channels, product design and investment preference, digital and intelligent transformation, and market reshuffle. Abstract: This exploratory study reviews the overall impacts of coronavirus disease 2019 (COVID-19) pandemic on China's hotel industry. A COVID-19 management framework is proposed to address the anti-pandemic phases, principles, and strategies. This study also suggests that COVID-19 will significantly and permanently affect four major aspects of China's hotel industry—multi-business and multi-channels, product design and investment preference, digital and intelligent transformation, and market reshuffle.