Cite
APA Citation
Mody, M. A., Lu, L., & Hanks, L. (2020). "It's not worth the effort"! Examining service recovery in Airbnb and other homesharing platforms. International journal of contemporary hospitality management, 32(9), 2991–3014. http://access.bl.uk/ark:/81055/vdc_100142934840.0x00004c