Cite
HARVARD Citation
Mody, M. et al. (2020). "It's not worth the effort"! Examining service recovery in Airbnb and other homesharing platforms. International journal of contemporary hospitality management. 32 (9), pp. 2991-3014. [Online].
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Mody, M. et al. (2020). "It's not worth the effort"! Examining service recovery in Airbnb and other homesharing platforms. International journal of contemporary hospitality management. 32 (9), pp. 2991-3014. [Online].