The effects of hotel employee ternary safety behavior on negative safety outcomes: the moderation of job vigor and emotional exhaustion. Issue 4 (28th June 2022)

• Record Type: Journal Article
• Authors: Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; Huang, Rui; Li, Yuxi; Wu, Gaoyang
• Is Part Of: Journal of service theory and practice. Volume 32:Issue 4(2022)
• Page Start: 565
• Page End: 585
• Publication Date: 2022-06-28
• Subjects: Ternary structural model -- Safety adaptation -- Negative safety outcomes -- Job vigor -- Emotional exhaustion; Service industries -- Management -- Periodicals; Service industries -- Marketing -- Periodicals; Service industries -- Quality control -- Periodicals; 338.4700068
• DOI: 10.1108/JSTP-01-2022-0023
• Languages: English
• ISSNs: 2055-6225

Abstract

Abstract : Purpose: The effect of hotel employee safety behavior has not as yet been investigated. The purpose of this research is to determine the impact of hotel employee ternary safety behavior on negative safety outcomes, as well as the moderation effects of job vigor and emotional exhaustion. Design/methodology/approach: A questionnaire survey of 16 medium- and high-star-rated hotels in southeast China was conducted and 571 responses were received for model estimation. The statistical analysis techniques adopted were confirmatory factor analysis, correlation analysis, hierarchical regression, and structural equation modeling. Findings: The results showed that: (1) safety compliance and participation positively predicted safety adaptation; (2) the three dimensions of safety behavior contributed to reducing negative safety outcomes, and there was a multiple mediation process in their relationship; and (3) job vigor positively moderated the influence of safety compliance and adaption on negative safety outcomes, and emotional exhaustion negatively moderated the influence of safety participation on negative safety outcomes. Originality/value: This research provides greater insights into the relationship between safety behavior and outcome performance within the hotel industry, and yields theoretical and practical implications for improving employee safety behavior and hotel safety performance.