Understanding destination image from the perspective of Western travel bloggers: the case of Istanbul. Issue 2 (11th July 2018)

• Record Type: Journal Article
• Authors: Alrawadieh, Zaid; Dincer, Mithat Zeki; Istanbullu Dincer, Fusun; Mammadova, Parvin
• Is Part Of: International journal of culture, tourism and hospitality research. Volume 12:Issue 2(2018)
• Page Start: 198
• Page End: 212
• Publication Date: 2018-07-11
• Subjects: Destination image -- Istanbul -- Destination marketing -- Travel blogs -- Tourist behavior; Culture and tourism -- Periodicals; Tourism -- Periodicals; Tourism -- Social aspects -- Periodicals; Hospitality industry -- Periodicals; 306.481905
• DOI: 10.1108/IJCTHR-12-2017-0124
• Languages: English
• ISSNs: 1750-6182

Abstract

Abstract : Purpose: Travelers' narratives disseminated online about destination experiences are an important source of information for measuring the performance of tourist destinations and understanding travelers' perceptions, behaviors and expectations. Drawing on data from travel narratives, the purpose of this study is to examine the destination image of Istanbul as revealed in Western travel blogs. In addition, this study aims to identify the demographic characteristics of travelers who are more likely to engage in destination blogging activities. Design methodology/approach: A deductive content analysis approach was used on a sample of travel blog entries retrieved from TravelPod.com. Based on the dimensions and attributes of destination image identified by Beerli and Martín (2004 ), a coding scheme was established to guide the coding process. Findings: The findings suggest that the online destination image of Istanbul is generally positive. Specifically, the destination is mainly appreciated for its cultural and historical heritage, as well as for its tourist infrastructure. However, the findings also highlight some issues that concern Western travelers, such as safety and traffic congestion. Originality/value: This study is timely as it explores the online destination image of a key destination in a period of instability. The findings are expected to offer insights for destination management organizations in Turkey on how Western travelers view Istanbul as a tourist destination. These insights are also important to help policymakers and tourism destination marketers design effective strategies.