Cite
APA Citation
Keiningham, T. L., Rust, R. T., Lariviere, B., Aksoy, L., & Williams, L. (2018). a roadmap for driving customer word-of-mouth. Journal of service management, 29, 2–38. http://access.bl.uk/ark:/81055/vdc_100056608549.0x00001b
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Keiningham, T. L., Rust, R. T., Lariviere, B., Aksoy, L., & Williams, L. (2018). a roadmap for driving customer word-of-mouth. Journal of service management, 29, 2–38. http://access.bl.uk/ark:/81055/vdc_100056608549.0x00001b