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APA Citation
Bolat, E., Robson, J., Sit, K. J., Birch-Chapman, S., Ashraf, S., Memery, J., & Jackson, C. (2020). service brand rehab: diagnosing trust repair mechanisms. Qualitative market research, 23(4), 725–746. http://access.bl.uk/ark:/81055/vdc_100158552802.0x00003f