Cite
MLA Citation
Asbjørn Følstad and Knut Kvale. “Customer journeys: a systematic literature review.” Journal of service theory and practice, vol. 28, no. 2, 2018, pp. 196–227. http://access.bl.uk/ark:/81055/vdc_100158303856.0x00000a
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Asbjørn Følstad and Knut Kvale. “Customer journeys: a systematic literature review.” Journal of service theory and practice, vol. 28, no. 2, 2018, pp. 196–227. http://access.bl.uk/ark:/81055/vdc_100158303856.0x00000a