Cite
MLA Citation
Matti Haverila et al.. “Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model.” International journal of wine business research, vol. 32, no. 2, 2020, pp. 301–324. http://access.bl.uk/ark:/81055/vdc_100158300756.0x00001b