Cite
APA Citation
Zhang, Y., Zhang, L., Zhang, X., Yang, M. M., Zhang, S., Li, S., & Huang, Y. (2018). hospital service quality and patient loyalty: the mediation effect of empathy. Journal of business & industrial marketing, 33(8), 1176–1186. http://access.bl.uk/ark:/81055/vdc_100158298879.0x00004d