Cite
HARVARD Citation
Zhang, Y. et al. (2018). Hospital service quality and patient loyalty: the mediation effect of empathy. Journal of business & industrial marketing. 33 (8), pp. 1176-1186. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Zhang, Y. et al. (2018). Hospital service quality and patient loyalty: the mediation effect of empathy. Journal of business & industrial marketing. 33 (8), pp. 1176-1186. [Online].