Cite
MLA Citation
David Solnet et al.. “Leveraging human touch in service interactions: lessons from hospitality.” Journal of service management, vol. 30, 2019, pp. 392–409. http://access.bl.uk/ark:/81055/vdc_100157802041.0x00001c
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
David Solnet et al.. “Leveraging human touch in service interactions: lessons from hospitality.” Journal of service management, vol. 30, 2019, pp. 392–409. http://access.bl.uk/ark:/81055/vdc_100157802041.0x00001c