The impact of maturing food safety culture and a pathway to economic gain. (April 2019)

• Record Type: Journal Article
• Authors: Jespersen, Lone; Butts, John; Holler, Greg; Taylor, Jeff; Harlan, Dave; Griffiths, Mansel; Wallace, Carol A.
• Is Part Of: Food control. Volume 98(2019)
• Page Start: 367
• Page End: 379
• Publication Date: 2019-04
• Subjects: Food safety culture -- Economic impact -- Food safety maturity model -- Cost of poor quality -- Food safety culture dynamic model; Food -- Quality -- Periodicals; Food -- Analysis -- Periodicals; Food handling -- Periodicals; Food industry and trade -- Quality control -- Periodicals; Aliments -- Industrie et commerce -- Qualité -- Contrôle -- Périodiques; Aliments -- Qualité -- Périodiques; Aliments -- Analyse -- Périodiques; Hygiène alimentaire -- Périodiques; Food -- Analysis; Food handling; Food -- Quality; Periodicals; Electronic journals; 664.07
• DOI: 10.1016/j.foodcont.2018.11.041
• Languages: English
• ISSNs: 0956-7135

Abstract

Abstract: Research into the connection between organizational effectiveness and culture has been documented since the early nineteen nineties. A connection between economic performance and organizational culture has been established directly linking strong cultural drivers to economic performance in both the finance and retail sectors. This research proposes a similar association between food safety culture, the measures of maturity and cost of poor quality. Through data collected at five multi-national food companies, this association is explored, and an improved food safety maturity model suggested. The authors also propose a dynamic model of food safety culture, segmenting it into 4 building blocks: I. Organizational effectiveness, II. Organizational culture norms, III. Working group learned and shared assumptions, and behaviours, and IV. Individual intent and behaviours; and discuss the crucial role of actions between building blocks as part of the pathway to realizing economic gain. Highlights: Explores organizational culture, effectiveness, and performance in the food industry. Demonstrates theoretical economic gain from building food safety culture maturity. Refines and strengthens a food safety culture maturity model for practical application. Proposes a dynamic model of food safety culture building block and interactions. Empirical study of culture performance within five global food manufacturing companies.