Cite
APA Citation
Decock, S., De Clerck, B., & Van Herck, R. (2020). interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice. Business and professional communication quarterly, 83(3), 285–308. http://access.bl.uk/ark:/81055/vdc_100155006149.0x000003