Cite
HARVARD Citation
Decock, S. et al. (2020). Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice. Business and professional communication quarterly. 83 (3), pp. 285-308. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Decock, S. et al. (2020). Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice. Business and professional communication quarterly. 83 (3), pp. 285-308. [Online].