"Walking in the patient's shoes": An innovative training method using storytelling to promote knowledge transfer of patient-centered care in hospital: A quasi-experimental study. (October 2021)

• Record Type: Journal Article
• Authors: Park, Myonghwa; Jang, Insook; Giap, Thi-Thanh-Tinh
• Is Part Of: Nurse education in practice. Volume 56(2021)
• Publication Date: 2021-10
• Subjects: Knowledge transfer -- Nurses -- Patient-centered care -- Storytelling -- Training program; Nursing -- Study and teaching -- Periodicals; Education, Nursing -- Periodicals; Nursing -- Study and teaching; Periodicals; Electronic journals; 610.73071
• DOI: 10.1016/j.nepr.2021.103199
• Languages: English
• ISSNs: 1471-5953

Abstract

Abstract: Objective: To evaluate an onsite patient-centered care (PCC) training program for nurses using a digital patient-storytelling approach. Background: PCC is a dominant model for improving the quality of care. Effective strategies for providing PCC training to nurses can yield numerous benefits. Design: A pretest–posttest design was used with a nonrandomized control group Methods: PCC training program involved participants playing a patient role to experience their hospital journey. Nurses' perception of PCC, compassion and knowledge transfer were measured before (pretest) and after (posttest) PCC training (experimental group). Controls received PCC training only after pretest and posttest evaluations. Results: Changes in PCC perception and compassion were significantly greater in the experimental group (n = 39) than in controls (n = 49; p = .001 and .006, respectively). PCC knowledge transfer was significantly correlated with PCC perception (r = 0.55) and compassion (r = 0.63). Conclusions: Through the PCC training program, the perceived improvements of the nurses' views on supporting patient individuality and compassion while providing care were revealed. This program is also potential for promoting PCC knowledge transfer into the daily activities of nurses. Therefore, such PCC training programs could be a good beginning in developing a patient-centered culture in healthcare systems. Highlights: A patient-centered care (PCC) training program using digital storytelling approach. Nurses experienced how PCC can aid responses to individual patient needs. Nurses' PCC perception and compassion were significantly improved after PCC training. PCC perception and compassion positively correlated with PCC knowledge transfer. PCC training programs should be expanded toward improving the quality of healthcare.