How do dynamic capabilities explain hotel performance?. (September 2021)

• Record Type: Journal Article
• Authors: Pereira-Moliner, Jorge; Molina-Azorín, José F.; Tarí, Juan José; López-Gamero, María D.; Pertursa-Ortega, Eva M.
• Is Part Of: International journal of hospitality management. Volume 98(2021)
• Publication Date: 2021-09
• Subjects: Human resources -- Quality management -- Sustainability -- Differentiation -- Performance -- PLS; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2021.103023
• Languages: English
• ISSNs: 0278-4319

Abstract

Abstract: This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability. Highlights: Dynamic capabilities allow rapid adaptation to the environment by generating competitive advantage and hotel performance. The relationships between human resources management, quality management and sustainability are analysed together. We analyse how quality management and sustainability explain the differentiation competitive advantage. Quality management and sustainability are directly and indirectly related to objective hotel performance variables. A roadmap is offered to hotels to prioritise strategic decisions to adapt to the changing environment as soon as possible.