Cite
MLA Citation
Teresa Proenca and Helena Rodrigues. “Empowerment in call centers and customer satisfaction.” Management research, vol. 19, 2021, pp. 143–161. http://access.bl.uk/ark:/81055/vdc_100135168754.0x00002f
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Teresa Proenca and Helena Rodrigues. “Empowerment in call centers and customer satisfaction.” Management research, vol. 19, 2021, pp. 143–161. http://access.bl.uk/ark:/81055/vdc_100135168754.0x00002f