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APA Citation
Liu, J. J., Rotteau, L., Bell, C. M., & Shojania, K. G. (2019). putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals. BMJ quality & safety, 28(11), 894–900. http://access.bl.uk/ark:/81055/vdc_100135154742.0x00000d