Development and validation of a hospitality idiosyncratic deals scale. (October 2020)

• Record Type: Journal Article
• Authors: Sun, Ning; Song, Haiyan; Kong, Haiyan; Bu, Naipeng
• Is Part Of: International journal of hospitality management. Volume 91(2020)
• Publication Date: 2020-10
• Subjects: Idiosyncratic deals -- Hospitality industry -- Knowledge worker -- China; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2019.102416
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: The research develops and validates a scale for assessing idiosyncratic deals in the hospitality industry. A four-step mixed method approach is used to develop the scale. The scale consists of three dimensions: career and incentives, task, and flexibility. Abstract: This study explores middle and senior hotel managers' perceptions of their own idiosyncratic deals (i-deals) and develops a scale to measure i-deals in the Chinese hospitality industry. The study uses a mixed research method consisting of a questionnaire survey of 675 middle and senior hotel managers and in-depth interviews with 20 knowledge workers in the hotel industry in mainland China. The findings reveal that there are three types of i-deals in the Chinese hospitality industry: (1) career and incentives i-deals; (2) task i-deals; and (3) flexibility i-deals. The study proposes and validates a three-dimensional scale of hotel managers' i-deals, thereby enriching our understanding of the idiosyncratic terms of employment in the hospitality industry.