Cite
MLA Citation
Ursula Lutzky. “"You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter.” Discourse, context & media, vol. 39, 2021, p. . http://access.bl.uk/ark:/81055/vdc_100122190473.0x00000c
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Ursula Lutzky. “"You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter.” Discourse, context & media, vol. 39, 2021, p. . http://access.bl.uk/ark:/81055/vdc_100122190473.0x00000c