Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic. (February 2021)

• Record Type: Journal Article
• Authors: Nisar, Qasim Ali; Haider, Shahbaz; Ali, Faizan; Naz, Shumaila; Ryu, Kisang
• Is Part Of: International journal of hospitality management. Volume 93(2021)
• Publication Date: 2021-02
• Subjects: Social disconnectedness -- Perceived risk of unemployment -- Social isolation -- Depression -- Social support -- Financial strain -- Deviant interpersonal behavior; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2020.102794
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: Examines the role of psychological, financial, and social factors to shape employees' interpersonal deviant behaviours during this situation. Uses Conservation of Resources (COR) theory and Reactance theory as the theoretical base. Social disconnectedness and perceived risk of unemployment leads towards perceived isolation which creates depression and employees' deviance. Financial strain is a great cause of perceived isolation, depression and deviant behaviours among front-line employees. Abstract: This study details how psychological, financial, and social factors shape employee deviant interpersonal behaviors during a pandemic. Data were collected with a survey of 372 front-line employees of hotels and analyzed with PLS-SEM. The findings showed social disconnectedness and perceived risk of unemployment leads to perceived isolation, which further creates depression in employees. The findings also showed that depression is positively related to employee deviance. Financial strain is a major cause of perceived isolation, depression, and deviant behaviors among front-line employees. Results also proved that social support reduces fear of isolation, depression, and employee deviance. This study provides guidelines that hotels need to understand the psychological stance of employees and design policies to overcome employee perceived fears and psychological disorders.