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APA Citation
Heller, J., Chylinski, M., de Ruyter, K., Keeling, D. I., Hilken, T., & Mahr, D. (2021). tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality. Journal of service research, 24, 84–103. http://access.bl.uk/ark:/81055/vdc_100114044206.0x000012