Driving Value Creation Through Proper Design of Goal Realization Frameworks. (November 2020)

• Record Type: Journal Article
• Authors: van Oijen, Pieter
• Other Names: Rademakers Martijn guest-editor.; Kwakernaak Marcel guest-editor.
• Is Part Of: Journal of creating value. Volume 6:Number 2(2020)
• Page Start: 271
• Page End: 285
• Publication Date: 2020-11
• Subjects: Goals -- performance -- transformation -- performance management -- value; Customer services -- Periodicals; Customer relations -- Management -- Periodicals; Consumer satisfaction -- Periodicals; 658.812
• DOI: 10.1177/2394964320938220
• Languages: English
• ISSNs: 2394-9643

Abstract

Organizations have become increasingly aware that customer value creation is critical to remain relevant and to stay in business. Hence, most organizations have incorporated these elements into their overall mission statement and their organization-wide strategy. Yet many of them struggle to create an organization where employees focus effectively on executing the formulated strategy and on delivering and continuously improving customer value. This article describes how clever and tailored design of goal realization in organizations can foster value creation and embed it in the daily work routines of employees. The key to success is to adopt goal realization in such a way that it creates an environment where employees feel safe, empowered and confident to go after aspirational, value-based goals while creating alignment and connecting employees to the overall goals and objectives of the organization. This is illustrated in a practical manner by presenting the framework as adopted by Google.