Workplace fun and work engagement in tourism and hospitality: The role of psychological capital. (August 2019)

• Record Type: Journal Article
• Authors: Tsaur, Sheng-Hshiung; Hsu, Fu-Sung; Lin, Hsin
• Is Part Of: International journal of hospitality management. Volume 81(2019)
• Page Start: 131
• Page End: 140
• Publication Date: 2019-08
• Subjects: Workplace fun -- Work engagement -- Psychological capital; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2019.03.016
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: Workplace fun has a significant positive effect on psychological capital in the tourism and hospitality industry. Psychological capital plays a partial mediating role between workplace fun and work engagement. Psychological capital has a significant moderating effect between workplace fun and work engagement. Abstract: Although previous literature has examined the relationship between workplace fun and work engagement, the construct of psychological capital is introduced in the context of tourism and hospitality to investigate the mediating and moderating roles in this relationship. This research aimed to discuss the effect of workplace fun on psychological capital and further examine psychological capital's mediating and moderating effects between workplace fun and work engagement. The survey data were taken from 331 front-line employees in customer service-oriented tourism and hospitality enterprises in Taiwan. The results showed that workplace fun has a significant positive effect on psychological capital. In addition, psychological capital plays a partial mediating role between workplace fun and work engagement. Moreover, psychological capital has a significant moderating effect between workplace fun and work engagement, namely, psychological capital can help to strengthen the relationship between workplace fun and work engagement. The implications and suggestions are discussed for tourism and hospitality operators.