Cite
MLA Citation
Ahmet Semih Ozkul et al.. “Customer and employee perceptual congruence in service co-production.” Quality management journal, vol. 26, no. 1, 2019, pp. 2–17. http://access.bl.uk/ark:/81055/vdc_100105439958.0x00003f
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Ahmet Semih Ozkul et al.. “Customer and employee perceptual congruence in service co-production.” Quality management journal, vol. 26, no. 1, 2019, pp. 2–17. http://access.bl.uk/ark:/81055/vdc_100105439958.0x00003f