Cite
HARVARD Citation
Ozkul, A. et al. (2019). Customer and employee perceptual congruence in service co-production. Quality management journal. 26 (1), pp. 2-17. [Online].
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Ozkul, A. et al. (2019). Customer and employee perceptual congruence in service co-production. Quality management journal. 26 (1), pp. 2-17. [Online].