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APA Citation
Haverila, M., Haverila, K., & Arora, M. (2020). comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model. International journal of wine business research, 32(2), 301–324. http://access.bl.uk/ark:/81055/vdc_100102295873.0x00000d