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APA Citation
Locock, L., Montgomery, C., Parkin, S., Chisholm, A., Bostock, J., Dopson, S., Gager, M., Gibbons, E., Graham, C., King, J., Martin, A., Powell, J., & Ziebland, S. (2020). how do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation. Journal of health services research & policy, 25(3), 151–161. http://access.bl.uk/ark:/81055/vdc_100102272392.0x00000c