Hospitality as an Organizational Culture. (March 2020)

• Record Type: Journal Article
• Authors: Pizam, Abraham
• Is Part Of: Journal of hospitality & tourism research. Volume 44:Number 3(2020)
• Page Start: 431
• Page End: 438
• Publication Date: 2020-03
• Subjects: hospitality -- hospitality organizational culture -- health care -- retail; Hotel management -- Study and teaching -- Periodicals; Restaurant management -- Study and teaching -- Periodicals; Food service management -- Study and teaching -- Periodicals; 647.068
• DOI: 10.1177/1096348020901806
• Languages: English
• ISSNs: 1096-3480

Abstract

This article proposes a new definition of the concept of hospitality organizational culture. It identifies its components/dimensions and suggests a conceptual framework for determining the effect of practicing a hospitality organizational culture in nonhospitality industries such as health care and retail.