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APA Citation
Shankar, A., & Datta, B. (2020). measuring e-service quality: a review of literature. International journal of services technology and management, 26, 77–100. http://access.bl.uk/ark:/81055/vdc_100099211354.0x000009
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Shankar, A., & Datta, B. (2020). measuring e-service quality: a review of literature. International journal of services technology and management, 26, 77–100. http://access.bl.uk/ark:/81055/vdc_100099211354.0x000009