Cite
HARVARD Citation
Shankar, A. et al. (2020). Measuring e-service quality: a review of literature. International journal of services technology and management. pp. 77-100. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Shankar, A. et al. (2020). Measuring e-service quality: a review of literature. International journal of services technology and management. pp. 77-100. [Online].