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APA Citation
Holtgrewe, U., Longen, J., Mottweiler, H., & Schönauer, A. (2009). global or embedded service work? the (limited) transnationalisation of the call-centre industry. Work, organisation, labour & globalisation, 3, 9–25. http://access.bl.uk/ark:/81055/vdc_100094609733.0x000026