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APA Citation
Wong, I. A., Ma, E., Chan, S. H. G., Huang, G. I., & Zhao, T. (2019). when do satisfied employees become more committed? A multilevel investigation of the role of internal service climate. International journal of hospitality management, 82, 125–135. http://access.bl.uk/ark:/81055/vdc_100092810820.0x000039