Hotel overbooking taxonomy: Who and how?. (September 2019)

• Record Type: Journal Article
• Authors: Riasi, Arash; Schwartz, Zvi; Beldona, Srikanth
• Is Part Of: International journal of hospitality management. Volume 82(2019)
• Page Start: 1
• Page End: 4
• Publication Date: 2019-09
• Subjects: Overbooking -- Revenue management -- Hotel industry -- Lodging; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2019.03.018
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: This study explores the current landscape of hotel overbooking practices. Most hotels employ the deterministic model to set their overbooking limit. The study provides a fuller picture of the state of hotel overbooking practices. Abstract: The main objective of this research note is to explore the current landscape of hotel overbooking practices and describe the types of overbooking methods used. Among several interesting findings, key are that a large number of hotels do not overbook and for those that do, the theoretically superior risk-based method of setting overbooking limits is not widely used. These and other findings help provide a fuller picture of the state of hotel overbooking practices and should lead to a multitude of research projects given the many questions raised.