Innovative capacity, quality certification and performance in the hotel sector. (September 2019)

• Record Type: Journal Article
• Authors: Hernández-Perlines, Felipe; Ariza-Montes, Antonio; Han, Heesup; Law, Rob
• Is Part Of: International journal of hospitality management. Volume 82(2019)
• Page Start: 220
• Page End: 230
• Publication Date: 2019-09
• Subjects: Hotel sector -- Innovation capacity -- Moderation -- Performance -- Quality certification; Hotel management -- Periodicals; Restaurant management -- Periodicals; Food service management -- Periodicals; Hôtels -- Gestion -- Périodiques; Restaurants -- Gestion -- Périodiques; Services alimentaires -- Gestion -- Périodiques; Food service management; Hotel management; Restaurant management; Periodicals; 647.94
• DOI: 10.1016/j.ijhm.2019.04.027
• Languages: English
• ISSNs: 0278-4319

Abstract

Highlights: This research examines whether innovation capacity is a key factor in maximising the performance of hotel establishments. We evaluate whether quality certification processes play a moderating role. This research used a quantitative approach. Abstract: The hotel industry is a critical sector of the Spanish economy. However, very little is known on the maximisation of hotel performance. This work examines the moderating effect of quality on the influence of innovation capacity with regard to the performance of hotel establishments. A quantitative approach was used. We used a second-generation structural equation method (PLS-SEM) to analyse the results, with SmartPLS 3.2.8 software applied to data from 102 hotel establishments in Spain. Our results show that the performance of hotel establishments is determined by innovative capacity (innovative capacity explains 27.5% of the variability in performance of hotel establishments). Moreover, quality certification moderates the influence of innovative capacity on the performance of hotel establishments. A nearly 20% difference in this effect is found between certified and non-certified hotels. Findings can help hotel entrepreneurs to better comprehend the intricate role of innovative capacity and quality certification in boosting hotel performance.