Cite
MLA Citation
Adrian Heng Tsai Tan et al.. “The role of empathy in the service experience.” Journal of service theory and practice, vol. 29, no. 2, 2019, pp. 142–164. http://access.bl.uk/ark:/81055/vdc_100089558862.0x000006
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Adrian Heng Tsai Tan et al.. “The role of empathy in the service experience.” Journal of service theory and practice, vol. 29, no. 2, 2019, pp. 142–164. http://access.bl.uk/ark:/81055/vdc_100089558862.0x000006