Cite
HARVARD Citation
Tan, A. et al. (2019). The role of empathy in the service experience. Journal of service theory and practice. 29 (2), pp. 142-164. [Online].
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Tan, A. et al. (2019). The role of empathy in the service experience. Journal of service theory and practice. 29 (2), pp. 142-164. [Online].