In-Store Cold Chain Failures: Food Safety Considerations. Issue 3 (2nd October 2017)

• Record Type: Journal Article
• Authors: Osorio, Arturo E.; Corradini, Maria G.; Dewi, Grace
• Is Part Of: Journal of marketing channels. Volume 24:Issue 3/4(2017)
• Page Start: 153
• Page End: 170
• Publication Date: 2017-10-02
• Subjects: Argentina -- cold chain -- food safety -- food security -- in-store logistics -- retailing -- service failure -- urban environment; Marketing channels -- United States -- Periodicals; Physical distribution of goods -- United States -- Periodicals; Business logistics -- United States -- Periodicals; 658.87
• DOI: 10.1080/1046669X.2017.1393233
• Languages: English
• ISSNs: 1046-669X

Abstract

Abstract : In-store temperature controlled distribution channels (i.e., in-store cold chains) are a retailing critical factor to ensure the safety of food products. Our study seeks to understand the role that access to standardized knowledge, in-store cold chain practices, and the interaction of those two have on the integrity of in-store cold chains. We develop a model to assess the impact of knowledge in preventing in-store cold chain disruptions, introduce the concept of latent failure (i.e., a nonidentified failure that allows for the unexpected deterioration of products ahead of their expiration date), and use a knowledge-based perspective to conceptualize how disruptions in the cold chain affect the safety and quality of food sold at retailers. We analyze a primary dataset generated over two years of field observations in four socioeconomically distinct urban neighborhoods using a partial least squares path model. Implications are discussed.