A discourse analysis of pilgrimage reviews. Issue 5 (24th March 2019)

• Record Type: Journal Article
• Authors: van Laer, Tom; Izberk-Bilgin, Elif
• Is Part Of: Journal of marketing management. Volume 35:Issue 5/6(2019)
• Page Start: 586
• Page End: 604
• Publication Date: 2019-03-24
• Subjects: Discourse analysis -- marketisation of spirituality -- material-spiritual -- pilgrimage -- spiritual consumption -- storytelling; Marketing -- Management -- Periodicals; Marketing -- Management; Periodicals; 658.8005
• DOI: 10.1080/0267257X.2018.1550434
• Languages: English
• ISSNs: 0267-257X

Abstract

ABSTRACT: This article is the first to provide an account of the discursive features of online consumer reviews of pilgrimage sites. Drawing from pilgrimage studies and narrativity theory in consumer research, the authors explore how consumers communicate the spiritual and material aspects of pilgrimage experiences by examining a corpus of 833 consumer reviews on TripAdvisor of the most sacred pilgrimage sites of the world's major five faith groups. Pilgrims include analytical discursive features to communicate the material aspect of their consumption experience. They reserve narration for spiritual transformation and the experience of strong emotions. Moreover, review ratings are only reflective of the spiritual aspect of their consumption experience. As such, this research complements previous studies by highlighting the material, physical aspect of this extraordinary consumption experience.