Analysing Consumer-Brand Engagement Through Appreciative Listening on Social Network Platforms. Issue 3 (16th April 2019)

• Record Type: Journal Article
• Authors: Pina, Lídia Silveira; Loureiro, Sandra Maria Correia; Rita, Paulo; Sarmento, Eduardo Moraes; Bilro, Ricardo G.; Guerreiro, João
• Is Part Of: Journal of promotion management. Volume 25:Issue 3(2019)
• Page Start: 304
• Page End: 313
• Publication Date: 2019-04-16
• Subjects: consumer-brand relationship -- social networks -- online consumer brand engagement -- appreciative listening; Motivation research (Marketing) -- Periodicals; Consumers -- Periodicals; Sales promotion -- Periodicals; Marketing -- Management -- Periodicals; Advertising -- Periodicals; 658.8205
• DOI: 10.1080/10496491.2019.1557805
• Languages: English
• ISSNs: 1049-6491

Abstract

Abstract: The evolution of technology changed the external environment surrounding businesses creating a plethora of new opportunities and challenges. Particularly, social network platforms became attractive to companies due to their interactive nature as they increase consumers' and brand opportunities for developing long-term relationships and engagement. In this sense, the main goal of this article is to understand whether appreciative listening can contribute to the improvement of consumer-brand engagement using these platforms. We develop two studies based on Starbuck's facebook page whereby findings from study one are used as inputs to study two. Results demonstrate that appreciative listening can actually improve consumer-brand engagement.