Franchising and value signaling. Issue 2 (6th May 2014)

• Record Type: Journal Article
• Authors: Lucia-Palacios, Laura; Bordonaba-Juste, Victoria; Madanoglu, Melih; Alon, Ilan
• Is Part Of: Journal of services marketing. Volume 28:Issue 2(2014)
• Page Start: 105
• Page End: 115
• Publication Date: 2014-05-06
• Subjects: Signaling theory -- Growth -- Franchising -- S-D logic -- Quality value; Service industries -- Periodicals; Customer services -- Periodicals; 658.802
• DOI: 10.1108/JSM-09-2013-0253
• Languages: English
• ISSNs: 0887-6045

Abstract

Abstract : Purpose: – The purpose of this paper is to demonstrate how signaling support services and contractual arrangements that create value for incumbent franchisees can help to create value for the whole network by attracting prospective franchisees. Design/methodology/approach: – Using data from Bond's Franchising Report the study analyses franchisors operating between 1994 and 2008 via a Generalized Method of Moments (GMM) model for an unbalanced panel of 2, 474 franchisors. Findings: – Training, financial assistance, sub-franchising and restrictions against passive ownership, and the use of area development agreements are found to be valuable for prospective franchisees. Experience and the number of company-owned and franchised units also attract prospective franchisees. Research limitations/implications: – Our findings imply that not all value-creating services and contractual arrangements are interpreted in the same way by prospective franchisees. Franchisors should offer training and financial assistance to new franchisees in the early stages of a franchise. They should also allow sub-franchising but restrict passive ownership and offer the possibility for area development agreements as contractual arrangements to appeal to new franchisees. Franchisors should focus not only on expansion, but should view the chain in a holistic manner by sustaining and growing both franchised and company-owned units. Originality/value: – The findings contribute to the franchising literature by providing new evidence on how offering and signaling some contractual arrangements and support services can help franchisors create value for incumbent franchisees and can attract new franchisees. Our research shows that value in franchising is created differently depending on whether the franchisees are incumbent or prospective.