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APA Citation
Kim, B., Kim, S. (., & Heo, C. Y. (2019). consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers' Attitude Toward a Hotel. International journal of hospitality & tourism administration, 20(1), 15–46. http://access.bl.uk/ark:/81055/vdc_100076802034.0x000022