Cite
MLA Citation
Claes Fornell et al.. “An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction.” Journal of marketing, vol. 80, 2016, pp. 122–125. http://access.bl.uk/ark:/81055/vdc_100072436916.0x00001b
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Claes Fornell et al.. “An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction.” Journal of marketing, vol. 80, 2016, pp. 122–125. http://access.bl.uk/ark:/81055/vdc_100072436916.0x00001b