Cite
HARVARD Citation
Fornell, C. et al. (2016). An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction. Journal of marketing. pp. 122-125. [Online].
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Fornell, C. et al. (2016). An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction. Journal of marketing. pp. 122-125. [Online].