Development of a composite model for selection of third party logistics service provider. (19th November 2009)

• Record Type: Journal Article
• Authors: Rajesh, R.; Pugazhendhi, S.; Muralidharan, C.; Ganesh, K.
• Is Part Of: International journal of electronic customer relationship management. Volume 3:Number 4(2009)
• Page Start: 375
• Page End: 401
• Publication Date: 2009-11-19
• Subjects: third party logistics -- 3PL -- service providers -- selection process -- analytical hierarchy process -- AHP -- fuzzy logic -- TOPSIS -- composite modelling -- supplier selection; Customer relations -- Management -- Data processing -- Periodicals; Electronic commerce -- Periodicals; 658.8120285
• Languages: English
• ISSNs: 1750-0664

Abstract

The selection process of third party logistics (3PL) service provider with multiple criteria is little sceptical in the current competitive and uncertain market/economic scenario. To overcome the uncertainty, fuzziness in the multi-criteria needs to be accounted. This research focuses on the development of a composite model for selection of 3PL service provider with multiple criteria under fuzzy situation. The composite model comprises two folds: 1) evaluation of 3PL service provider based on multiple criteria by integration of fuzzy logic and analytic hierarchy process; 2) ranking of 3PL service providers based on technique for order preference by similarity to ideal solution (TOPSIS) technique. The objective is to decrease the influence of decision-maker's subjective preferences and control the uncertain and imprecise variation during the evaluation process. The devised composite model has been demonstrated through an illustrative example.