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Shin, N. (2004). an empirical investigation of the economic payoffs of e-business and CRM innovations. International journal of electronic business, 2, 351–365. http://access.bl.uk/ark:/81055/vdc_100072206207.0x00000c
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Shin, N. (2004). an empirical investigation of the economic payoffs of e-business and CRM innovations. International journal of electronic business, 2, 351–365. http://access.bl.uk/ark:/81055/vdc_100072206207.0x00000c