Cite
MLA Citation
Dayu Jin et al.. “New service development maturity model.” Managing service quality, vol. 24, no. 1, 2014, pp. 86–116. http://access.bl.uk/ark:/81055/vdc_100051748164.0x00004e
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Dayu Jin et al.. “New service development maturity model.” Managing service quality, vol. 24, no. 1, 2014, pp. 86–116. http://access.bl.uk/ark:/81055/vdc_100051748164.0x00004e