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APA Citation
Tsai, C., Yang, Y., & Cheng, Y. (2014). does relationship matter? – Customers' response to service failure. Managing service quality, 24(2), 139–159. http://access.bl.uk/ark:/81055/vdc_100051536283.0x00004b
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Tsai, C., Yang, Y., & Cheng, Y. (2014). does relationship matter? – Customers' response to service failure. Managing service quality, 24(2), 139–159. http://access.bl.uk/ark:/81055/vdc_100051536283.0x00004b