Cite
HARVARD Citation
Tsai, C. et al. (2014). Does relationship matter? – Customers' response to service failure. Managing service quality. 24 (2), pp. 139-159. [Online].
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Tsai, C. et al. (2014). Does relationship matter? – Customers' response to service failure. Managing service quality. 24 (2), pp. 139-159. [Online].